Legal

As previously notified on 7th April 2022, the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Saturday 26 March 2022 through to Wednesday 30 February 2022 in the Northern Rivers, Mid North Coast and Northern Tablelands Districts, and parts of the Hunter, and North West Slopes & Plains Districts of New South Wales.

Services are impacted in the area bounded by and including, but not limited to, the area starting at the area starting at Duranbah Beach on the QLD/NSW border following the coastline south past Byron Bay, Port Macquarie and Forster to Dark Point then northwest to Bandon Grove. From Bandon Grove the area heads north to Nowendoc, northwest to Limbri, north to Bendemeer then northwest to Pallal. The area turns north to Gravesend, northeast to Blue Nobby then north to the NSW/QLD border and continues following the border easterly back to Duranbah Beach. All suburbs and towns, off shore islands and coastal areas serviced by Telstra within these boundaries are encompassed.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Sydney Daily Telegraph on 9/05/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. The impact in the affected region has been greater than initially estimated and as a consequence of continued weather effects, the expected date for resumption of normal service operations has been extended to 29 May 2022.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 30 March 2022 to 29 May 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

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The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Saturday 26 March 2022 through to Wednesday 30 February 2022 in the Northern Rivers, Mid North Coast and Northern Tablelands Districts, and parts of the Hunter, and North West Slopes & Plains Districts of New South Wales.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Sydney Daily Telegraph on 05 April 2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 30 March 2022 to 8 May 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.